The Business Systems Analyst II day-to-day activities include: provide tier II technical support to end users on various issues, responsible for responding to, documenting and resolving production support tickets in a timely manner. Aid in defining technical problems and working with development staff to determine solutions. Provide assistance in testing and validating solutions. Performs ongoing activities to maintain and enhance overall system performance. Business Systems Analyst II primarily focuses on support and maintenance of systems, but may be asked to assist with other operational activities as needed. The successful candidate will be the functional expert and bridge between business users and development groups and will drive delivery of business solutions that leverage technology. The candidate must be inquisitive, detail oriented, and highly motivated, and they must possess excellent communications skills, strong work ethic, and the ability to thrive in a fast paced, changing, high pressure environment. 

Depending on team assignment, role will focus in one of the following areas and require knowledge & skills in any of the technologies outlined:

·   PeopleSoft Mid-Office: Contract Management, Order Requisitioning, Order Fulfillment, Onboarding

Description

% of Time Spent

• Requirements/Acceptance Criteria: Completes work with some independence and some supervision. Follows operating policies. Interprets organizational policies. Self Starter with strong analytical and problem solving skills. Strong time management and organizational skills.

40%

• Production Support: Moderately Complex Troubleshooting. Strong business and technology acumen (Agile Methodologies, Full SDLC). Provide Tier II technical support, operations, and production support for assigned system components. Analyze application enhancements requested by users. Make formal recommendations, write application specifications including conversion, upgrade and interface routines. Provide valued system analysis of business and user needs.

25%

• Testing: Support all testing needs for defined changes. Participate in QA/UAT testing initiatives. Develop and execute test plans, report results and communicate resolution to users. Consider current and future business implications.

35%

Min/Preferred

Education Level

Description

Minimum

4 Year / Bachelor's Degree

Business or Computer Science or equivalent experience. 3 - 5 years of progressive, documented experience as a business-system analyst or the equivalent combination of education and experience is required.

Minimum Years of Experience

Maximum Years of Experience

Comments

4

Defining, analyzing and crafting Req/User stories and Acceptance Criteria

4

Working in a fast paced IT environment and utilizing SDLC Methodologies - Agile/LEAN (preferred), Waterfall, 

4

Demonstrated Experience with the following (delete experience that does not apply for each posting):

·   PeopleSoft Mid-Office: Contract Management, Order Requisitioning, Order Fulfillment, Onboarding

·   Front-Office: Lead Lifecycle, Sales,Marketing, & Recruiting- CRM, Marketing Automation, Agile Tools (JIRA), Recruiting Platform/ ATS
·   PeopleSoft Human Capital Systems: PS 9.2: Payroll, HR, Benefits, Self Service

2

testing experience

Intermediate Proficiency - Process Mapping, Visio, and MS Office Suite as applicable for team. 

Progressive, documented experience integrating business technology

Experience in ERP full lifecycle implementations or upgrades is preferred

Staffing industry experience and/or advanced degree is a plus

• IT Competencies

·   Business Impact: Intermediate Business Domain knowledge.

·   Strategic Architect: Intermediate level understanding of technical area relevant to role.

·   Influential Networker: Influential within team.

·   Governance & Protection: Follows Risk management protocols.

·   Culture of Innovation: Identifies opportunities for improvement within work area.

• Competencies

·   Intellectual Strength: Demonstrated success working with abstract requirements. Intermediate ability to identify issues/gaps at early stage. Intermediate problem solving. Demonstrated ability to apply concepts appropriately.

·   Agility: Ability to respond to customer needs with speed and accuracy. Willingness and eager to learn; is curious.

·   Excellent Execution: Ability to follow standards & directions. Ability to multitask and prioritize work. Accountable for personal results and teamwork. Asks for guidance as needed.

·   Leadership: Sense of ownership & commitment. Values diverse perspectives. Has a high standard for own work and result.

·   Connecting: Effective verbal and written communication skills. Ability to communicate commitment and work collaboratively.

·   Partnering: Basic situation analysis combining the technical and business point of view.

Manager Level

Supervisory Responsibility

Non-Manager/Individual Contributor

No supervisory responsibility for internal employees

Job Title to which this position reports

Job Titles directly reporting to this position

Manager, Sr. Manager, Director of IT

Travel

Work Hours

Occasional nights and weekends required