System Technician

Location: Hyderabad, Telangana, India


Requisition Number: 1823

Position Title: ROS Systems Technician

External Description:

 Position Summary: Systems Technician

-  Maintain all account requests submitted for the Randstad Professional Services Team

-  Member of a team responsible for providing all system access and termination requests for  

   approximately 4,000 employees

-  Take ownership of requests from submission through completion

-  Create domain accounts for all new hires

-  Create application(s) access as requested

-  Process all disable(s) and termination requests through completion
-  Create Distribution Lists and Generic Mailbox’s
-  Process Weekly Auto-disable list

-  Modify, update and maintain all documentation on team site

-  Monitor Account Admin Email Inbox and process all requests on a daily basis

-  Work with multiple teams to assist in resolving issues that run across teams

Position Accountabilities:
- 70%  Handling daily requests received through ticketing system (min. 30 per day)

- 10%  File copies of emails and User Access Request forms in the appropriate tools for future audit requests

- 10%  Project work as requested, may involve additional work hours during the evenings or weekends occasionally
-   5%  Update Team Site with new process changes and maintain up to date data

-   5%  Trouble shoot specific account admin issues

Core Competencies:
-  Must be able to multi-task in a high paced environment

-  Analytical, organizational and time management skills
-  Professional and effective, communication skills

-  Must able to work in a team environment

Functional/Technical Competencies:
-  Knowledge of ticketing systems (Remedy or Change Gear preferred)

-  Business Applications: Excel, Word, Outlook, etc.

Minimum Education:
-  High School Degree

-  Some college preferred but not necessary

Minimum Experience:
- 1 year in a Corporate IT environment




Community / Marketing Title: System Technician

Company Profile:

Location_formattedLocationLong: Hyderabad, Telangana IN