The Business Systems Analyst day-to-day activities include: provide tier II technical support to end users on various issues, responsible for responding to, documenting and resolving production support tickets in a timely manner. Aid in defining technical problems and working with development staff to determine solutions. Provide assistance in testing and validating solutions. Performs ongoing activities to maintain and enhance overall system performance. Business Systems Analysts primarily focus on support and maintenance of systems, but may be asked to assist with other operational activities as needed.
Depending on team assignment, role will focus in one of the following areas and require knowledge & skills in the technologies outlined:
- Web Team: HTML, Java, SQL
- PeopleSoft Mid-Office: Contract Management, Order Requisitioning, Order Fulfillment, Onboarding & I9, Application Designer, Integration Broker, SQL
- Front-Office: Lead Lifecycle, Sales,Marketing, & Recruiting. CRM, Marketing Automation, Agile Tools (JIRA), Recruiting Platform/ ATS
- JDE: GL, AP, FA; PS 9.2: Pay/Bill (PB), Receivables (AR), Billing (BI), Contracts (CA), Project Costing (PC), Staffing, Portal, Compensation: Iconixx
- PeopleSoft Human Capital Systems: PS 9.0: Payroll, HR, Benefits, Self Service
- Reporting: SQL (Oracle, MSSQL, bigquery), BI tools (Pentaho, SSRS, Tableau), Agile, preferred - PeopleSoft (HR & FS), CRM, ATS
- Data Engineering: Working knowledge with SQL and relational databases ; Preferred: experience with Oracle and SQL server
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