Requisition Number: 1804

Position Title: ROS RPA, Specialist

External Description:

Role: Specialist-RPA
Location: Hyderabad, Telangana
Work Shift: Night Shift 6.30 PM to 2.30 AM IST
Employment: Fulltime

Primary Responsibilities
Fine tune performance and operation issues that arise with RPA Bots
Provide problem diagnosis, using appropriate control tools
Liaise closely with CoE group to resolve problems
Document, log and manage calls in the support management tool
Proactively manage customer expectations through either resolution of or updating on progress of their outstanding problems/requests
Ensure that all communication is accurate, clear and concise
Plan and prioritise own work and ensure on-time delivery of all assigned tasks
Work effectively with immediate colleagues to complete allotted tasks
Identify and escalate problems to RPA Management and Team Leaders, which could have high impact to Business customers
Represent RPA support team on any project activity which may impact support services
Proactively engage in improvement initiatives through consistent review of processes/procedures
Provide on-going operational support including upgrades, defect fixes and process change activities
Define, analyze and craft requirements with users
Develop automations/RPA project solutions
Following standard SDLC (proper assessment, requirements gathering, design, development, testing, delivery, and ongoing support) to build automated solutions for problems or processes that need improvement as identified by the business
Adhere to the CoE best practices and work closely with the team

 

Required Skills
4 plus years of professional services experience preferably on automation and/or analysis
Process improvement education and/or experience
Experience building automations with Automation Anywhere
Strong knowledge on various commands including: String Operation, Excel and CSV commands, Error Handling, Send Email command, Object Cloning, Loop Command, and If command
Intermediate proficiency with spreadsheet tools, including formulas and pivot tables, and leveraging those tools to solve problems/build solutions (Excel and/or Google Sheets preferred)
Impeccable RPA documentation skills
Experience of working in a service desk or support environment

 

City:

State:

Community / Marketing Title: RPA Specialist

Company Profile:

Location_formattedLocationLong: Hyderabad, Telangana IN

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