Requisition Number: 1999

Position Title: ROS Business Services Spec

External Description:

JOB DESCRIPTION

 

Job Title:	Analyst/Specialist- Time Entry
Job Code:	90366
Business Group/Department:	FSS
Reports To	Team Lead(or above)

                                      

 

This role provides daily operational support to Randstad recruiters and sales associates related to time and expense capture with a high sense of urgency.  This critical role requires coordination with field partners to ensure timely processing of talent

The success of the role will be driven by:

 

• Clarity of work and training provided to the offshore team
• Quality and timeliness of feedback especially during ramp-up
• Regular review of the effort and outcomes between onshore and offshore teams
• In addition to training, job aids to assist offshore team
• Timeliness and accuracy of data provided in the prepped recon.
• The inclusion of the offshore team in daily huddles and regular communication            

Key Role and Responsibilities

Responsible for total administrative processes for talent and clients related to time capture: 

• Run daily and weekly time audit reports to ensure all expected talent hours are received. 
• Responsible for processing received timecards via email or other time entry tools accurately to pay talent and bill clients.  This includes entering time in VMS tools, RFO, and closing Peoplenet and WTE clocks. 
• Perform daily time entry validations to ensure accuracy of time entry for manual timecards.  
• Handling of payroll errors 
• Pursue missing timecards and approvals daily to ensure all talent time is accounted for and approved and documenting efforts for field visibility.  
• Adhere to payroll schedules to ensure on cycle payroll for all talent timecards (paid and billed by Friday).  
• Performs all activities necessary to load time files into staging tables for payroll process for identified tools and/or platforms
• Data entry or manual input to time entry systems
• Completes post processing audits and completes adjustments as required
• Documents and updates procedures for optimal team performance
• Work with clients, branches and talent to improve timely submissions of timecards and approvals by ensuring talent fully on boarded and on assignment
• Prepare customer and process level reporting to support management evaluation of team health.
• May train less experienced team members and direct their daily work.
• Review existing processes and recommend improvements to the same
• Support compliance and control protocol as defined by organization key control framework
• Other duties as assigned
• Build Relationships with talent, clients, and internal departments is critical to the success of this role.  The candidate should be able to handle conflict and demonstrate empathy for talent and a passion for Randstad’s business.    
• Identify Opportunities to Improve:  Help identify improvements for both process and operational performance for the Business Services organization and Randstad overall.  Streamline time processing to ensure timeliness of pay and bill.
• Other assigned duties from time to time

 

 

Key Skills Required

 

• Proficient in Microsoft Office and Google Suite products such as Gmail, Google Sheets, and shared drives
• Strong customer focus and customer service skills
• Excellent communication and organizational skills
• Strong interpersonal skills and ability to analyze, explain, and draw logical conclusions from operational, regulatory, and/or business data
• Must be detail oriented with a concern for quality expressed by continually initiating system and process improvements
• Attention/Commitment to time frames and deadline. 
• Ability to respond to customer needs with speed and accuracy
• Willingness and eager to learn; is curious
• Demonstrates Adaptability - Learning Randstad Pace
• Connect the dots” and understand dependencies
• Acts with a sense of urgency
• Openly receives feedback
• Ability to multi-task and prioritize work
• Accountable for personal results and teamwork
• Adherence to deadlines
• Focus on accuracy
• Ability to organize and prioritize a large variety and volume of tasks to achieve position goals

 

Shift: Evening shift

Shift Timings: Shift login would be somewhere between 6 pm to 10 pm IST (would be 9 hours shift). The candidate needs to be flexible to work in the shift mentioned above

Sensitive data access: Yes

 

Education & Qualifications (Required and Preferred): 

• Bachelor’s degree
• Minimum of 3 years of experience in Finance, Accounting or any other related experience
• Knowledge of Randstad operations and systems is an asset
• Basic excel and reporting

 

Key Competencies:

• Reduction in time to resolve incoming incidents
• Managing volume and reducing backlog
• Ability to manage in a fast paced environment
• Good data entry skills
• Strong ability to communicate at all levels of a multi-national enterprise
• Able to work under constantly changing conditions and tight deadlines
• Good skills in presenting and facilitating
• Prior exposure of working with overseas clients
• Manage multiple tasks simultaneously, meet/exceed deadlines and goals
• Average excel skills
• Professional, effective, and persuasive communication skills.

 

Organizational Structure:
Job Title: This position will report into Manager or above as per ROS org structure and needs

This job will have direct reports at Production level

 

Supervisory Responsibility:   

Yes. Reportees include people operating at production level

 

Working Conditions:

Please describe the following work conditions that are generally required to execute the principal duties of this position

Physical surroundings (e.g. office equipment): Office Environment

Adverse working environment (e.g. specify extent of exposure to noise, extreme temperature, dirt, dangerous machinery or other hazardous conditions requiring safety adherence and/or PPE equipment): NA

Physical Effort: (Specify repetitive lifting, bending, stooping, or other physical effort required): NA

Domestic/International Travel: None

Shift Timings: 9 hours

 

 

The above statements are intended to describe the general nature and level of work being performed by persons assigned to this position. They are not intended to be an exhaustive list of all associated responsibilities, skills, efforts or working conditions. Randstad USA, reserves the right to change, amend, add, delete

and otherwise assign any and all duties, responsibilities and position titles as it deems necessary to meet the needs of the business

City:

State:

Community / Marketing Title: TES-VMS Specialist

Company Profile:

Location_formattedLocationLong: Hyderabad, Telangana IN

CountryEEOText_Description: