Requisition Number: 819

Position Title: ROS Specialist, MSP

External Description:

Role: Operations Specialist

Location: Hyderabad, Telangana

Work Shift: Night Shift (5:30 PM - 2:30 PM IST) 

Employment: Full Time

 

This position will also be responsible for assisting in the RSR process re-engineering efforts by executing a range of projects focused on developing process improvements within the RSR Client Services and Operations teams including internal systems, the Extranet, Intranet, external web applications.

Subject matter expert; provides analytical support; specific operations, client support, and other support roles; project driven; exhibits technical skills.

This position will report to the Corporate Support Services Director.  This position may also act as a Project Manager for all analytic deliverables and will ensure that a quality product will be produced on time and will include requested data.

Provides administrative/analytical support; specific operations/support role; project driven; exhibits some technical skills; provides some leadership and development of others

 

 

Key Responsibilities

• Responsible for all projects assigned to them. 
• Functions as Operations support liaison between the Operations team and corporate partners.
• Review existing business processes and assist in developing efficiencies for those processes
• Identify, Collect and record accurate business requirements for user needs, system applications, customer needs and new technology
• Develop production support structure to track and maintain all service order requests for new development, application changes and system production support issues
• Responsible for testing new development, application changes and system production support issues
• Serves as Subject Matter Expert (SME) for existing Operations functions and new development, application changes, production support issues and assigned projects
• Offer input on test development cases/needs
• Assist the business to visualize, design and optimize operational workflows to be compatible with our corporate and business initiatives

 

 

 

Key Expertise

• Proficient with Microsoft Office tools including Word, PowerPoint,  expert user of Microsoft Office Excel and experience with pivot tables, vlookups, and charts
• Proficient with Google documents
• Proficient with VMS tools such as Fieldglass, Provade, or Beeline
• Strong customer focus and customer service skills
• Excellent communication and organizational skills
• Possess strong interpersonal skills and demonstrated ability to analyze, explain, and draw logical conclusions from complex operational, financial, regulatory and/or business data
• Experience describing and documenting specific requirements
• Must be detail oriented with a concern for quality expressed by continually initiating system and process improvements

 

 

Qualifications

• High school diploma or equivalent required
• Bachelor’s degree strongly preferred 

EXPERIENCE

• 5+ years of experience in business analytics, system automation, and multi-tiered systems
• Some experience in the Staffing industry strongly desired

Interested candidates can send their CV to 'rus-gr8peoplesupport@randstadusa.com'.

Our career website: https://ros.gr8people.com/

City:

State:

Community / Marketing Title: Operations Specialist

Company Profile:

Location_formattedLocationLong: Hyderabad, Telangana IN

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